Boyce Care Ltd
Last reviewed: December 2025
Next review due: December 2026
1. Who We Are
Boyce Care Ltd is a CQC-registered domiciliary care provider, delivering regulated personal care and support to adults with learning disabilities, autism, and complex health needs in the community.
Company name: Boyce Care Ltd
Registered office: Ashford, Middlesex, TW15 1LF
Regulator: Care Quality Commission (CQC)
For the purposes of UK data protection law, Boyce Care Ltd is the Data Controller.
2. Our Commitment to Your Privacy
We are committed to protecting your personal information and handling it lawfully, fairly, and transparently.
This Privacy Policy explains:
What information we collect
Why we collect it
How it is used and stored
Your rights under data protection law
We process personal data in accordance with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
3. What Information We Collect via Our Website
We only collect information that is necessary and proportionate for the purpose intended.
a) General Enquiries / Care Enquiries
When you contact us via our website, we may collect:
Name
Email address
Telephone number
Message or enquiry details
This allows us to respond to your enquiry and determine whether we can provide support.
b) Age Confirmation
We ask whether the person requiring support is aged 18 or over, as we only provide services to adults.
4. Referral Information (After Initial Contact)
If you proceed to a referral stage, we may ask you to complete a referral form.
This may include special category (sensitive) personal data, such as:
Health information
Disability and support needs
Communication preferences
Mental capacity information
Equality and diversity information (where relevant to care)
This information is collected only where necessary to:
Assess care needs
Meet our legal and regulatory obligations
Deliver safe, person-centred care
Lawful basis for this processing includes:
Performance of a contract
Legal obligations under health and social care law
Provision of health and social care (Article 9(2)(h) UK GDPR)
5. Information We May Receive From Others
Where appropriate, and in line with law, we may receive information from:
Adult Social Care
NHS professionals
Other care providers
Family members, carers, advocates
The police or courts (where legally required)
Information sharing is always on a need-to-know basis and handled confidentially.
6. Job Applicants
If you apply for a role through our website, we may collect:
Name and contact details
CV and employment history
Relevant qualifications and experience
Availability and notice period
Driving licence status (where required for the role)
This information is used solely for recruitment purposes.
7. How We Use Your Information
We use personal data to:
Respond to enquiries
Assess care referrals
Deliver safe and effective care
Recruit and manage staff
Meet legal, safeguarding, and regulatory duties
Improve service quality through feedback
We do not sell or trade personal data.
8. Feedback and Complaints
If you submit feedback via our website, we may collect:
Name
Contact details
Feedback message
This information is used for quality assurance, learning, and service improvement.
It will only be shared where necessary, lawful, and proportionate.
9. Cookies
Our website uses essential cookies only to:
Ensure the website functions correctly
Maintain security
Enable accessibility across devices
You can disable cookies in your browser settings; however, this may affect website functionality.
10. Data Storage & Security
Website submissions are transmitted securely and accessed only by authorised staff.
We use reputable third-party IT providers who support us in maintaining:
Secure servers and systems
Access controls
Data protection standards in line with NHS DSPT expectations
11. Data Retention
We keep personal data only for as long as necessary:
General enquiries / basic referrals: up to 6 months
Unsuccessful job applications: up to 6 months
Care records: retained in line with health and social care legal requirements once a service is provided
You may request earlier deletion where appropriate.
12. International Transfers
We do not transfer or process personal data outside the UK or EEA.
13. Your Data Protection Rights
You have the right to:
Be informed about how your data is used
Access your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict processing in certain circumstances
Object to processing
Request data portability
Some rights may be limited where we are required to retain information by law or for safeguarding reasons.
14. Complaints
We encourage you to contact us in the first instance if you have any concerns about how your personal data has been handled, as we will always aim to resolve issues promptly and fairly.
If you remain dissatisfied, you have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO contact details:
Website: www.ico.org.uk
Telephone: 0303 123 1113