Privacy Policy


Date of current version: 06.11.2023 (creation of submission boxes and the collection of data)

Thank you for visiting our website. Boyce Care Ltd is a Domiciliary support provider. We are a home Care agency regulated by CQC. We provide skilled support workers that are trained to deliver care within the homes of people that require it. We are regulated for personal care and support adults with a learning disability, Autism and with complex needs.

We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. This information is protected under Data Protection Act 2018 (GDPR) and Security of Network Information Systems Regulation 2018 (NIS).

Information we Collect from this website is for the purpose of understanding the services we can provide you with or if you are a person looking for work it allows us to understand your position and then to be able to contact you for interview.

This policy does not extend to the links that can be assessed from, such as CQC and British Care awards. These respective organisations will have their own privacy policy, and which may or may not have a legal responsibility to keep information confidential and safe. If other links to third party sites are added, Boyce Care Ltd does not imply any endorsement of the sites themselves or of those in control of them either.


Necessary cookies are in use to ensure our website is formatted correctly, is secure, accessible on different electronic devises and runs smoothly. This can be disabled in the browser settings, but this may affect how the website operates.
Accessing your own data that is collected by completing a form or submitting a CV on the website is possible and you have the right to ask for a copy this if you wish to do so. The policy within indicates the length of time this information will be kept, for what purposes and for how long unless you inform us otherwise. You will have the following rights to this data.

  1. Right to be informed and told how personal data will be used and managed.
  2. Right of access and to know what information is held and recorded and then attained if necessary.
  3. The right to object and not sharing of personal data with other people.
  4. Right to rectification and changing information so that it is correct, and you have asked the company to do so.
  5. Right to erasure if you want it removed from our electronic data systems.
  6. Right to restrict processing in certain circumstances, and for the company to limit how data is used.
  7. Right to have data ported and transfer data or parts of the data to someone else.
    There may be times when some of these rights do not apply, or we are bound by regulation and law to share information. Further details can be found in the section Referral Form.


Company means Boyce Care Ltd
GDPR means Data Protection Regulation
Responsible person means Protection Controller/Caldicott Guardian and Data Processor for the company.
A user or you: Either you, a third party that has accessed the website and any of its sub domains that is not employed by the company and is acting within the terms of their employment.

Information Sharing:

We do not sell, trade, or otherwise transfer your personal information, to third parties without your consent, except as described in this Privacy Policy or as required by law.

For Domiciliary Support Services:

You are someone looking to receive care and support from the company and complete a submission box on our sub domain page ‘Our Services’.

We collect your full name for identification purposes.
Your email address is collected for communication purposes only.
Phone Number:
We collect your phone number to facilitate communication regarding our services and to contact you in relation to the query you may be sharing with us.
Any additional information you provide in messages is collected to understand your needs and preferences so that when you receive a call back or email as per your preferred way of making contact, we can explain whether we can help and support.
We ask if the person being supported is over 18 years of age, as we don’t unfortunately provide support to anyone younger than this.
Referral Form:
Once you have spoken to a member of the team, you may be asked to complete a referral form.
We will contact you using your preferred method of communication to understand further the support needs.
This form will contain information about your care, medical conditions, communication preferences, what your health and social care needs are and information about the help you receive and details about your understanding and capacity. It will contain special category data such as racial or ethical origin, information about sexual orientation for the purposes of the company meeting your care and support needs.
Data protection legislation allows for the collection, storage, and processing of data for the purpose of meeting our statutory responsibilities as a provider of regulated activity personal care to ensure the fundamental standards of care are delivered and in line with our legal responsibilities under the Health and Social Care Act 2012.

We use this data to:

Understand any needs you may have for personal care and support, as an individual or because you look after someone in a caring capacity.

We would collect.

The amount of information we collect will vary depending on your situation and the way we are supporting you. We collect most of this information from you but may also get information from Adult Social Care, other health, and social care providers where we are working collectively on your behalf. It is also possible for the Police or friends, careers, and family to provide us with some more information from time to time. The information we hold may include:
Your name, date of birth, gender, ethnicity, religion, nationality, sexual orientation, employment status, address, NHS number, contact telephone numbers and details of your family, next of kin and any careers. Details of any professionals involved in your care including your GP, CPN, or other professionals.
Details of your medical conditions, including your physical and mental health and mental capacity, hospital admissions and discharge information.
Details of your current and past daily support needs
Details of other people supporting you, such as a power of attorney, deputy, advocate.
Information sharing would be on a need-to-know basis only. This information would be shared confidentially, with integrity and with consent. We will also tell you if we must share information because the company believe there is a safeguarding concern, and someone maybe at risk or if we have been instructed to do so by the courts or our commissioning body, the police, or our regulator.
This information would be stored and processed in line with our Data Protection Policy (GDPR & NIS) and in line with our Safeguarding Adults at Risk Policy.

For Job Applicants:

CV (Curriculum Vitae):
We collect your CV to evaluate your qualifications and suitability for the position you want to be considered for.

Contact details are used for communication regarding your application status and the recruitment process.

Your name is collected for identification purposes.
Tell us a little about yourself?
An opportunity for the applicant to tells us about their qualities, education, work experience and possible reasons why an applicant wants to work for the company.
Have you previously worked in Care?
Specific information request to assess whether you have previous care experience in either a paid role, a volunteering role or for a vulnerable person, such as a family member.
Would you be interested in a waking night position?
The company operates 24hrs a day and this information will support the company when allocating waking night positions.
Holding a valid driving license
We support people across Surrey and into London. We have a head office in Ashford Middlesex and have a fleet of company cars. The business requires employees to be able to drive to and from the office as well as supporting people into the community.
Attaching the CV
To efficiently screen and evaluate applicants based on qualifications, skills, and work experience. CVs provide a chronological overview of a candidate’s educational and professional background, enabling the company to assess suitability for a specific job.
Notice Period:
If applicable, we collect information about your notice period to understand your availability and if the position being applied for matches the company needs.
How We Use Your Information:

Contact us submission box – Feedback:

Providing feedback is a valuable resource and will help the company deliver even better care if it is required. If you receive care and support from the company, we want to hear from you and if you have come into contact with an employee and want to let us know how it went, we recognize excellence and want to learn from our mistakes. The information collected is your name, email address, phone number and a message. This will be delivered to a manager who will contact you for further details. The information collected will be limited to the feedback, your association to the person we support and held for quality purposes only and learning. Information will be shared with your consent only unless exceptional circumstances are found to have occurred requiring us to share this information under our legal obligations (we will let you know).

International Data Transfers:

We do not send or process data outside of the UK and EU.

Retention of data – meeting the security of network information systems regulation 2018 (NIS)

Data collected from this website is done so by completing a submission box. The data is collected and delivered securely to our data processor via email ONLY and the system in which this is done is managed by a third-party IT management provider who ensures our servers, desktop computers, telephone, and email client to ensure ICT and data technology standards are consistently met to the practices as required by DPST.

Whilst the company ensure that its website is secure and free of errors, viruses, and possible other malware, we offer no warranty or guarantee in this regard to the user’s electronic devises and the distribution of personal data on the users’ electronic devices. No responsibility or liability is taken by the company for any disruption or availability of its website. The information provided, if incorrect will be amended if required and we accept no liability. Please send a request to our Caldicott guardian for an immediate policy review.

Basic support enquiry information will be kept electronically for 6 months unless the company is informed otherwise at This is managed by a referral manager, who maybe in a position to come back to you in relation to being in a new position whereby care and support can be provided whereas at the time this may have been limited.
Care information records from a referral form will only be kept with consent and if we provide a service of care and support. The company will meet GDPR and UK data protection laws.

If a service, cannot be provided after this has been completed and unless the company is told otherwise this data will be held for 6 months by the referral company lead. The sole purpose of this is to keep a record of correspondence and personal information held to understand if a service can be provided, or tailored to meet specific needs as an opportunity may arise to do so within this time frame.

Applicant information will be held for 6 months. The purpose of which will be to retain information from candidates who are unsuccessful at the time to then be offered an opportunity later if it becomes available.

If you wish for your job application data to be destroyed within this timeframe, simply email to have this electronic information destroyed.

Limitation of liability:

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Mount Carmel Kindergarten Ltd accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities.
loss or corruption of any data, database, or software.
any special, indirect, or consequential loss or damage.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy at any time. The date of the last update is indicated at the beginning of this policy with its periodic review date.

Contact Information:

If you have any questions or concerns about this Privacy Policy, please visit our contact us webpage and ask to speak to our Caldicott guardian or make a request to have them get in touch if you complete a submission box.

You have the right to request, update, correct, or delete your personal information in line with this privacy policy.
By using our webpage, and by completing our submission forms you consent to the terms outlined in this Privacy Policy.

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